Privacy Policy
Cali Energy Inc. ("Cali Energy", "we", "us") installs residential solar, batteries, electrical upgrades and roofing in Los Angeles and the San Fernando Valley. This policy explains what personal information we collect through cali-energy.com, how we use it, who we share it with and the choices you have.
We collect what you type into our forms, such as your name, phone, ZIP code and address, plus basic analytics about how the site is used. We use it to answer your request, schedule visits and prepare proposals. We do not sell your personal information, and we never sell or share your phone number or text-messaging consent for anyone else's marketing.
Information we collect
Information you give us
- Estimate requests: your name, phone number and ZIP code. Some pages also ask for your email, whether you own the home and your answers about the project.
- Requests you start but do not send: if you type your full phone number into a request form and leave the page without sending it, the site passes the name, phone number and email you typed to our team so we can call you about your request. We do not text these numbers or call them by automated means.
- Site inspection booking: your name, phone number, street address, ZIP code and the day and time you choose.
- Calls, texts and emails: what you tell us when you contact us, including details about your home, roof, electrical panel and utility bill.
- As a customer: the information needed to design, permit and install your system. That includes your utility account details, property and roof information, photos of the work area, contract and payment records, and warranty and monitoring details.
Information collected automatically
- Usage data: pages viewed, the page you arrived on, the site that referred you, device and browser type, approximate location from your IP address, and buttons you tap, for example a call button.
- Campaign data: UTM tags and ad click identifiers, such as a Google Ads click ID, in the address you arrived from. If you send a request, they are attached to it so we know which channel it came from.
- Browser storage: while your visit lasts, the site keeps the first page you opened, the referring site and the ZIP code you typed in your browser's session storage, so you do not have to type it twice. Session storage is cleared when you close the tab.
How we use information
- To answer your request by phone, text or email, schedule a site visit and prepare your proposal.
- To design, permit, install, connect and service your system, and to register equipment warranties.
- To run, secure and improve this website, and to understand which pages and channels are useful.
- To meet legal, tax and licensing obligations and to protect our rights.
Calls and text messages
When you send a request with your phone number and agree to be contacted, you consent to calls and text messages from Cali Energy about your request at that number, including by automated means. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.
Mobile numbers and text-messaging consent are never sold or shared with third parties for their marketing.
We do not sell your personal information. We share it only as needed to serve you:
| Who | Why |
|---|---|
| Our website host and security provider (Cloudflare) | Delivers the site, blocks abuse and passes form requests to our customer system |
| Our customer-management system | Stores requests, schedules visits, and sends our calls, texts and emails |
| Our team's work chat (Telegram) | Tells our team about new requests and requests started but not sent: the name and phone number |
| Google (Google Analytics, Google Maps) | Site analytics, and the map shown on our pages |
| Utilities, permit offices and inspectors | Permits, inspections and interconnection for your project, such as LADWP, SCE and city building departments |
| Equipment manufacturers | Warranty registration and system monitoring |
| Financing providers | Only if you choose financing and ask us to connect you |
| Authorities or other parties | When the law requires it, or to protect our rights, our customers or the public |
Cookies, analytics and maps
- Google Analytics uses cookies to count visits and measure how the site is used. You can opt out with the Google Analytics Opt-out Browser Add-on.
- Cloudflare Web Analytics measures page loads without cookies.
- Maps: many pages include a Google Map, and our service-area pages show a map built with map tiles from Esri. When these load, those providers receive your IP address and may set their own cookies under their own privacy policies.
You can block or delete cookies in your browser settings; the site still works without them.
Do Not Track and Global Privacy Control: the site does not change its behavior for browser Do Not Track signals. We do not sell personal information or share it for cross-context behavioral advertising. If your browser sends a Global Privacy Control signal, we treat it as a request to opt out of any such sale or sharing. Google Analytics can collect information about your online activity over time and across different websites.
Your California privacy rights
If you live in California, you may ask us to:
- tell you what personal information we have collected about you, where it came from, why we use it and who we share it with;
- delete it, or correct anything inaccurate;
- not sell or share it. We already do not, so this is in place by default;
- limit the use of any sensitive personal information. We use it only to provide the services you request.
To make a request, call +1-323-844-7777 or email calisolargroup@gmail.com. Before we act, we check that the request is yours by matching the phone number or email you used with us. An authorized agent can make a request for you with your signed permission. We answer within 45 days, and we will not treat you differently for using these rights.
California's "Shine the Light" law lets you ask whether we share personal information with third parties for their direct marketing. We do not.
How long we keep information
We keep request and contact records as long as needed to respond to you and follow up on your project. For customers, we keep project, permit, contract and warranty records for the life of the system's warranties and as long as tax and contractor-licensing rules require. Then we delete or anonymize them.
How we protect information
The site is served only over an encrypted connection (HTTPS). Form requests go to our customer system, and requests started but not sent go to our team's work chat, over an encrypted connection; neither is stored on the website. Only our team members who need the information to serve you can access it. No system is perfectly secure, but we take reasonable steps to protect your information.
Children
This site is meant for homeowners and is not directed to children under 16. We do not knowingly collect their personal information.
Other websites
Our pages link to utilities, government agencies, manufacturers and other sites. Their privacy practices are their own. Cali-Graf is a separate website run by Cali Energy with its own privacy policy.
Changes to this policy
If we update this policy, we will post the new version at cali-energy.com/privacy-policy and change the effective date at the top.
Contact us
Cali Energy Inc. · 19201 Parthenia St, Unit E, Northridge, CA 91324 · +1-323-844-7777 · calisolargroup@gmail.com · CSLB #1032379
See also our Terms of Use.
Questions about your information?
Call us to ask what we hold about you, to correct or delete it, or to stop calls and texts. You can also email calisolargroup@gmail.com.
Request an estimate Call +1-323-844-7777
Cali Energy · Northridge, CA · cali-energy.com