Can’t pay your electric bill in California? Your options and protections

• You are far from alone. As of May 2026, 2,424,244 customer accounts — 20.6% — at PG&E, SCE and SDG&E were behind, owing $619 on average. (Accounts, not households; the PG&E figure includes gas customers.)
• At a CPUC-regulated utility you get 15 days’ written notice, then a second notice at least 48 hours ahead. At LADWP the published minimum is 10 days.
• CPUC-regulated utilities may not disconnect on a weekend or legal holiday, absent a safety issue. This CPUC rule does not bind municipal utilities.
• CARE cuts the bill 30–35% (32.5% at SCE); FERA cuts it 18%. Both are income-based and go forward, not backward.
• Past debt is handled separately, through the Arrearage Management Plan — but solar customers on NEM are not eligible.
• LIHEAP is open to LADWP customers too, with a benefit of up to $1,500.

Before a CPUC-regulated utility disconnects you, it must send written notice 15 days in advance stating the reason for disconnection, the amount you must pay to avoid it, and the earliest date you would be disconnected. If that goes unpaid, the utility must send a second notice at least 48 hours before disconnecting.

And one protection worth knowing on a Friday afternoon, in the CPUC’s own words:

“Utilities may not disconnect or terminate service on the weekend or on a legal holiday, unless there is a safety issue that requires the service to be disconnected.”

If a shutoff date lands on a Saturday, you have until at least Monday.

Other protections worth asking about by name. These are not automatic — you have to request them:

• A payment arrangement or instalment plan. The first thing to ask for, and the most commonly granted. Note that at SCE you cannot be on an instalment plan and the Arrearage Management Plan at the same time.
• Medical Baseline. If someone in the home relies on qualifying electrically-operated medical or mobility equipment, this adds allowance and flags the account. At SCE it is an additional 16.5 kWh per day, year-round, and it requires its own application.
• A LIHEAP pledge. A local provider can commit funds toward the bill; tell the utility a LIHEAP application is in progress.
• Extreme-weather considerations. Ask the utility directly what its current policy is during heat events — this varies and is worth confirming rather than assuming.

These reduce what you are billed from here on. They do not clear existing debt.

• CARE — a 30–35% discount on the electric bill; SCE states 32.5%. With cost exemptions and Base Services Charge treatment, the CPUC’s Public Advocates Office puts the total discount at approximately 40%. Eligibility: household income at or below 200% of federal poverty guidelines, or enrolment in CalFresh, Medi-Cal, SSI, WIC and similar programmes.
• FERA — 18% off electricity for households between 200% and 250% of the guidelines. Offered by SCE, SDG&E and PG&E only.

Income limits run June 1, 2026 through May 31, 2027. At SCE the CARE ceiling is $43,280 for a one- or two-person household, $54,640 for three, $66,000 for four, $77,360 for five and $88,720 for six, rising $11,360 per additional person.

AMP forgives 1/12 of your past-due balance for each on-time payment of your current bill. After 12 on-time payments the remaining debt is forgiven in full, up to $8,000.

To qualify at SCE you need all of the following:

• enrolment in CARE or FERA;
• a past-due balance over $500, some of it more than 90 days overdue;
• at least six months as an SCE customer;
• at least one on-time payment in the past 24 months;
• agreement to pay every monthly bill on time for the next 12 months.

Read this part if you have solar. SCE states plainly that “Net Energy Metering (NEM), Direct Access (DA), and master metered customers are not currently eligible.” A household with rooftop solar on a NEM tariff cannot use AMP. That is an unwelcome result and it is not widely reported, which is exactly why it belongs near the top of any honest guide. CARE, FERA, LIHEAP and payment arrangements remain available.

California administers the federal Low Income Home Energy Assistance Program through the Department of Community Services and Development.

• HEAP provides one-time financial assistance toward a utility bill.
• ECIP, the Energy Crisis Intervention Program, covers households in crisis. A 24–48 hour disconnect notice or service termination is one of the qualifying crisis indicators — it is not by itself an entitlement. Income eligibility, the local provider’s assessment and available funding all still apply.

Applications go through your local service provider, found via the agency’s Find Services portal. One caution the programme states itself: federal funding is limited and providers prioritise the most vulnerable households, so some eligible households will not receive a benefit. Apply early rather than at the last possible moment.

Everything above applies to utilities regulated by the CPUC. LADWP is a municipal utility and is not one of them. CARE, FERA and AMP are not available to LADWP customers, and the CPUC notice rules described above are not LADWP’s rules.

LADWP runs its own assistance instead:

• EZ-SAVE — income-qualified discount. Income limits are $42,300 for one- and two-person households, $53,300 for three, $64,300 for four, $75,300 for five, $86,300 for six, $97,300 for seven and $108,300 for eight. Notably, proof of income is not required to enrol, though eligibility may be checked afterwards. Phone 1-800-342-5397.
• Lifeline Rate — a City of Los Angeles programme for customers 62 or older or living with a disability, offering the deepest available discounts. LADWP directs eligible customers here rather than to EZ-SAVE.
• Level Pay — evens out monthly payments and helps pay down a past-due balance.

Disconnection notice at LADWP. LADWP publishes its own minimum: “Current LADWP policy provides for no less than 10 days notification prior to discontinuance of service for non-payment.” That is shorter than the CPUC’s 15 days, and the CPUC weekend and holiday rule does not apply here.

Payment Arrangements at LADWP allow more than 60 days to clear a past-due balance, and are aimed at customers with a billing problem or extreme hardship.

LIHEAP is available to LADWP customers. LADWP states the programme “can offer a benefit of up to $1,500” toward heating or cooling bills, including in an emergency or energy crisis such as a utility disconnection, and can also fund in-home weatherization. The benefit is not taxable and does not affect public charge determinations.

If you are unsure which applies to you, check the utility name on your bill before spending time on a programme you cannot use.

• Whether you personally qualify. Only your utility and your local LIHEAP provider can decide that.
• Reconnection costs. Deposit and reconnection-fee rules are not stated in the CPUC consumer FAQ; ask your utility directly.
• Whether a specific programme will pay. LIHEAP funding is limited and providers prioritise the most vulnerable households; qualifying does not guarantee a benefit.
• Legal advice. This is general information about published programmes and rules, nothing more.

Figures on this page come from the primary sources below and, where noted, from Cali Energy calculations using the stated assumptions. Rates, incentives, and program terms change; each was verified August 17, 2026.

1. CPUC — Consumer Affairs Branch FAQ (disconnection rules)
2. SCE — Arrearage Management Plans
3. CPUC — CARE/FERA Program
4. SCE — CARE & FERA discounted rates
5. California CSD — LIHEAP (HEAP and ECIP)
6. LADWP — Assistance Programs
7. CPUC Public Advocates Office — Q2 2026 Electric Rates Report (PDF)